Dog Walking Policies
Frequently asked questions
Billing And Payment
Schedule And Payment
We confirm the schedule on friday for the upcoming weeks service. Once you decide the days for the upcoming week, we set the schedule. And bill for that week. We prefer venmo. We also offer monthly billing
Walk Minimums
We kindly ask 3 walks per week on average to hold your spot. We couldn’t operate without our awesome clients! We are flexible around the holidays and if you need to take a vacation.
Cancellations & Credits
If you book the minimum and cancel, we can move those walks to the next week.
Off Hour Fees
Any walks that need to happen before 10 am, or after 4 pm are considered off peak hours. There is a fee of $7 added to each visit.
Walker Meet And Greets
New clients are required to do a free meet and greet. We like to do them inside your place, if you are comfortable with that. There you will meet your walker, and go over your needs. This also allows the dog to meet their walker. If you decide to start with us, we do a follow up e-mail with walker info, policies and proof of insurance. We need a key handoff, and then you are all set to start on your desired date!
Logistics
Text Update
After each walk our awesome dog walker will text you to confirm they visited your pup.
Buddy Walks
We like to match friendly dogs who live near each other, so they have a walking buddy If that’s ok with the owner. Maximum walking buddies are 3 in a group. Buddies do not get matched until each walker can do a period of solo walks. This makes sure they get to know new dog’s personalities, before introducing them to pals.
Play Groups
We offer a play group, pick up and drop off is included. Pickup is at 10-11:30. Drop off is by 2 pm. Session is at the newport dog park and the time runs 40 min 1 hour. All dogs must be vaccinated. Here is our services page to learn more.
Arrival Window
We like to allow a grace period of one hour for the walker to arrive for your session. There might be inclement weather or other unanticipated delays. So for example if your session is at 12:00 pm we kindly ask that you allow from 11:30 12:30 for the walker to arrive.
Weekends & Vacation Coverage
Availability is not guaranteed, and dependent on your walkers availability. However we will do our best to accommodate your request.
Off Peak Hours
We can’t guarantee coverage for Walks before 10am or after 4 pm. coverage is dependent on your specific walker’s availability. We need at least a week to make the schedule and check for that availability.